Refund And Cancellation Policy - Bamboo Copter Ride

Refund and Cancellation Policy

1. Booking and Payment:

  • All bookings for Bamboo Copter Ride experiences must be made in advance, either through our website, by phone, or in-person.
  • Full payment is required at the time of booking to secure your flight experience.

2. Cancellations by Customers:

  • More than 48 hours before the scheduled ride: Customers may cancel or reschedule their flight for a full refund or reschedule at no additional cost.
  • Within 48 hours of the scheduled ride: A 50% cancellation fee will apply. The remaining 50% may be refunded or applied as credit for a future flight.
  • Less than 24 hours before the scheduled ride: No refund will be provided, and rescheduling may not be possible. However, if the customer provides a valid reason (such as illness), a one-time reschedule option may be offered, subject to availability.
  • No-shows: If a customer does not show up for their scheduled flight without prior notice, no refund will be provided.

3. Cancellations or Changes by Bamboo Copter Ride:

  • Weather or Safety Concerns: If we need to cancel your flight due to weather conditions, safety concerns, or any operational issues, you will be offered a full refund or the opportunity to reschedule at no additional charge.
  • Mechanical or Operational Issues: In the unlikely event that we need to cancel due to equipment failure or other operational problems, we will notify you as soon as possible and offer a full refund or reschedule.

4. Refund Process:

  • Refunds, when applicable, will be processed within 7 business days to the original payment method.
  • In case of credit for future rides, you will receive a voucher valid for one year from the date of issuance.

5. Special Circumstances:

  • We understand that unexpected circumstances arise. If you need to cancel or reschedule due to illness, travel delays, or other special circumstances, please contact us as soon as possible, and we will do our best to accommodate you.

6. Contact Information:

  • For cancellations, rescheduling, or questions regarding your booking, please contact us at [insert phone number] or email us at bamboocopterride@gmail.com